Support

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General

  1. What can you do on Trivia Blitz?
    You can play Trivia Blitz for fun, for glory, for coins, and even for cash! Find your friends or enemies to play together, or match off against a stranger.

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Prizes and Payouts

  1. Can I win real money on Trivia Blitz?
  1. Yes! You can enter matches for real money, and once you’ve won $25 or more, you will be able to withdraw your cash winnings
  2. Select ‘Settings’ gear icon from the top right corner. Follow the steps below
  3. Settings ⇒ Withdraw ⇒ Enter or Select your PayPal ID ⇒ Send Request
  1. How does Bonus Cash work?
    For every contest that you enter, 5% of the entry fee is deducted from your Bonus Cash. The rest is deducted from your Deposits first and then from your Winnings if necessary.
  2. What else can I win?
    Practice your skills and play PvP to win coins. You can then use coins to enter practice matches.
  3. How do I get paid?
    We make our payments via PayPal. You can easily create a PayPal account here.
  4. Can I use one Paypal ID to cash out winnings for multiple accounts?
    No. There must be a one-to-one relationship between your PayPal ID and your Trivia Blitz account. Payout requests from PayPal IDs associated with more than one Trivia Blitz account will not be processed.
  5. What if I don’t have PayPal?
    At the moment, you will need access to a PayPal account in order to get paid. But don’t worry - if you don’t have one right now, your winnings will stay safe and secure in your Trivia Blitz account until you’re able to withdraw them.
  6. How long does it take for me to get paid?
  1. Typically we aim to get the cash in your hand within 5-7 days of the request.
  2. If your cashout request has been pending for over a week, please contact support via help@onjoyride.com for an update.
  1. My transaction failed, what should I do?
  1. Do not worry you will not be charged for any failed transactions. If this is the first time this has happened, try again.
  2. If this keeps happening contact support at help@onjoyride.com or contact your bank to make sure the payment is not being blocked on their side.

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The Game

  1. What can you do on Trivia Blitz?
  1. You can play Trivia Blitz for fun, for glory, for coins, and even for cash!
  2. We ensure a fair and balanced match by matching you with an opponent of the same skill level through our proprietary matchmaking algorithm.
  1. How do I play a game?
  1. We have three modes: PVP, Tournament and Blitz mode inside the Contest tab. Just choose the type of mode you want to play, and wait for your opponent to appear!
  2. Remember, every opponent is matched up to ensure a comparable level of skill to you.
  3. Both you and opponents have the same questions and answer options. Each question has only one correct answer. The player with the highest score wins.
  1. What is PvP? (player vs player)
  1. 1 vs 1 player.
  2. We’ll match you with an opponent of comparable skill and you compete against each other for the high score. Whoever scores the highest wins the prize!
  1. What is Tournament mode?
  1. 1 vs Many players. Top 3 wins. Other players may or may not get prizes.
  2. Remember to check the rewards section before entering a contest.
  3. We’ll match you with an opponent of comparable skill and you compete against everyone for the high score.
  4. Whoever scores the highest wins the prize!
  1. What is Blitz Mode?
  1. 1 vs Many players. Everyone answering atleast 1 or more questions wins.
  2. Remember to check the rewards section before entering a contest.
  3. We’ll match you with an opponent of comparable skill and you compete against everyone for the high score.
  4. Whoever scores the highest and answer atleast 1 or more question wins the prize!
  1. What are Special Contests?
    Every now and then, we host special contests that allow you to win bonus cash using your coins or tickets as the entry fee.
  2. Why are some contests locked?
    Some match options stay locked until you reach a certain XP Level. Keep playing games to gain XP and unlock all features faster
  3. Are there any games that are free to enter?
    No. The entry fee for games are Cash or Coin or Tickets. You can use our spin wheel or watch ads to earn Coins!
  4. How do I add money to my wallet for cash games?
    Tap your wallet balance in the top menu to visit the shop and then choose the amount of money you want to add to your wallet. All transactions are 100% safe and secure.

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Coins

  1. What do coins do?
    On Trivia Blitz, Coins can be used as entry fee for different matches.
  2. How do I get coins?
    There are a number of ways to get coins on Trivia Blitz!
  1. PLAY GAMES! There are always games in the contest that you can play to win more Coins.
  2. FREE SPINS: You get 1 or 2 spins every day. Check the app regularly for free spin to win coins, tickets and bonus cash.
  3. REWARDED ADS: Tap on your coins balance in the top menu, or Navigate to Clubs ⇒ Click Watch Ads. Each Ad watched fully will grant you Coins.

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Tech / Account Issues

  1. What can I do to minimize lag and freezing?
  • Trivia Blitz’s games are best enjoyed while stationary, fully charged, connected to strong wifi, and on the latest app version.
  • We suggest checking your wifi connection, battery power, and app version prior to playing and connecting/charging/updating as needed prior to joining a match.
  1. My phone froze in the middle of the game. Can I get my entry fee back?
    No, once you join a game we cannot credit your entry fee back. Make sure you’re on a strong connection, not running background apps, and fully powered up before starting important games!
  2. I got banned…
    We take banning seriously, and only ban users for serious violations of our Terms of Service. Bans cannot be reversed. The most common reasons for banning are:
  1. Bot use
  2. Fake coin generation
  3. Inappropriate or hurtful behavior to the community
  4. Cheating, inappropriate, or unfair play

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Still have questions?

Our support team is eager to help! You can get in touch with them via email: help@onjoyride.com