FAQs

General

  • I really want to contact you. How do I get in touch?

    You can get in touch with our team by emailing help@onjoyride.com. But we strongly suggest running through these FAQs as most frequent questions are addressed here.

  • What can you do on Joyride?

    There are a ton of fun things to do on Joyride!

    • Play along with a live host in our gameshows for a chance to win real money
    • Connect with your friends during the show and play as a team over video chat
    • Interact with the community in text chat and make new friends
    • Start a group video chat and play trivia and other fun games with your friends
  • Does Joyride have social media?

Prizes and Payouts

  • Can I win real money on Joyride?

    Yes! Once you’ve won $25 or more, you will be able to withdraw your cash winnings. You can do so by tapping your profile gif in the upper left corner of the home screen, selecting ‘Check Settings’ from the popup, and then tapping the ‘Your Winnings’ menu item. This will format an email to our support team with all relevant account information. All you’ll need to do is, fill in your PayPal account ID, and press send!

  • How do I get paid?

    We make our payments via PayPal. You can easily create a PayPal account here.

  • Can I use one Paypal ID to cash out winnings for multiple accounts?

    No. There must be a one-to-one relationship between your PayPal ID and your Joyride account. Payout requests from PayPal IDs associated with more than one Joyride account will be denied.

  • What if I don’t have PayPal?

    At the moment, you will need access to a PayPal account in order to get paid. But don’t worry - if you don’t have one right now, your winnings will stay safe and secure in your Joyride account until you’re able to withdraw them.

  • How long does it take for me to get paid?

    Typically we aim to get the cash in your hand within 5-7 days of the request. If your cashout request has been pending for over a week, please contact support via help@onjoyride.com for an update.

  • If I answer a prize/key question incorrectly, but use a key to stay in, do I still get the prize/keys from that question?

    Unfortunately you must correctly answer prize/key questions in order to earn the reward. While using a key on a prize/key question will allow you to stay in the game, it will not earn you the prize/key.

Shows

  • What are the shows?

    We currently have six shows in our lineup: Quizzo, Music Mania, Trivia Crush, Film Frenzy, Sold!, TopPop, and Superfan.

  • What is Quizzo?

    Answer 12 trivia questions without getting eliminated! Don’t worry - you can use a key if you get one (and only one!) wrong. Look out for prize questions, themed shows, and tournament shows.

  • What is Music Mania?

    Can you recognize a song from just a few seconds of audio? If you think you can, then check out Music Mania! Correctly identify 9 different songs from 10 second audio clips. But make sure you don’t get eliminated - you can only use one key to get back in the game!

  • What is Trivia Crush?

    It’s trivia… but with a twist! Answer 9 qualifying questions as fast as you can - the faster you answer, the more points you get. Use a key to freeze your score (and you get to use more than one!). If you score 60 points or higher, you qualify for the elimination round! Be careful on these final 3 questions, because there are no keys to save you if you answer wrong. Make sure to play with your friends and collaborate to answer each question.

  • What is Film Frenzy?

    Can you recognize a film from just a few seconds of a video clip? If you think you can, then check out Film Frenzy! Correctly identify 12 songs… and make sure you don’t get eliminated along the way! You can use only one key to get back in the game.

  • What is Sold!?

    Do you have a knack for pricing crazy items? If you do, then Sold is the game for you! We’ll show you 8 products, and you’ll have 30 seconds to view the item, listen to the clues, and place your bid. If you guess the exact price, you get 10 points. If you guess two prices to either side of the exact price, you’ll get 5 points. Don’t forget - use the multiplier for 1 key, and the final question is double points. Anyone who gets to 60 points wins!

  • What is Superfan?

    Love themed shows? Then Superfan is the trivia show for you! Answer 6 trivia questions without getting eliminated… but you only have 7 seconds to answer. Superfan or enthusiasts of the topic can jump back in for the Bonus Round for another 4 questions for some extra cash! Each show is a special theme, so watch out for your favorite TV shows, bands, and movies.

  • What is TopPop?

    Kylie or Kendall? Kittens or Puppies? Boxers or Briefs? Make your voice heard in our brand new polling game! Answer 15 questions as fast as you can to see if your choice is the most popular. You’ve got 7 seconds to make each choice, and you’ll get points for how quickly you answer, but only if your choice is the most popular! Use a multiplier for 1 key to double your points on any question. Anyone who gets to 50 points wins!

  • What time are shows?

    We post an up to date schedule on the home screen of the app. You can check what’s coming up there or on our social accounts.

  • What are Select shows?

    Select shows are special shows that require keys to start playing. Select shows typically have higher prizes, fewer players, and bigger payouts! Inviting friends or signing up for a key subscription are sure fire ways to keep your key count high enough to join every Select show!

  • Why do some Select shows require me to submit my keys beforehand?

    We occasionally run exclusive shows with limited spots. Make sure to reserve your spot ahead of time to guarantee your entry to these shows.

  • What are ‘Squad’ shows?

    Squad shows are special shows that require friends to start playing. Get your friends to download the app, or make new ones in the show chat. Just like Select shows, Squad shows typically have higher prizes, fewer players, and bigger payouts!

  • Are there any game shows that don’t cost keys?

    Yes! We have at least 1 completely free show per day, often times more than that. The only shows that require an entry fee are our Select shows. Join these shows regularly and you’ll easily earn enough keys to join Select shows!

Keys

  • What do keys do?

    On Joyride, keys are what you spend to get special stuff. Keys can get you:

    • An extra life while you play Quizzo, Music Mania, Film Frenzy, or Superfan! When you get a question wrong or run out of time, you will be eliminated from the game. However, once per game you can use a key to buy an extra life and jump back into the game. Keys cannot be used on question 12 (the final question).
    • A freeze powerup when you play Trivia Crush! Tap the timer to activate the powerup and get the maximum points per question in the qualifying round. The points will stop decreasing once activated and give you time to think about your answer. And the best part, you can use it more than once!
    • A multiplier powerup when you play Sold! or TopPop! Tap the timer to activate the powerup and double your points per correct question. You can use as many as you want per game, except for the final question in Sold.
    • Admission into exclusive games! Collect keys and use them to enter Select shows.
  • How do I get keys?

    There are a number of ways to get keys on Joyride!

    • Invite your friends to join Joyride! During the registration process, new users can enter a referral code. If they enter your username as their referral code, you will both get 1 extra key each. If your friend forgot to enter a code during registration, they can go to their settings at any time, and select ‘Enter Referral Code’ to add a code. You can only enter a single referral code, but there is no limit to how many friends you can refer...so if you have 100 friends, you can get 100 keys! Invite away and make sure they use your user ID as their referral code!
    • Play shows! We give away free keys on our shows every single day. Simply answer one of the 'Key Questions' correctly, and you’ll get a key!
    • Get a Joyride Membership! When you’re on the home screen, tap your key balance and open up the option to get more keys by subscribing to a Joyride Membership. Confirm your plan and you’ll be on your way with more keys every week!
    • Check into the show lobby! We run special key offers that you can learn about here. Don’t forget to join early.

Subscriptions

  • What are the benefits of Joyride Membership?

    • Lower cashout limits! For normal players, the limit is $25 to cash out - but for subscribers, cash out once your winnings reach $10!
    • 50% off entry to Select and Squad shows!
    • Receive keys every week to use in shows and to enter special shows :)
  • How do I cancel my subscription?

    iOS:

    • Go to Settings > [your name] > iTunes & App Store
    • Tap your Apple ID at the top of the screen
    • Tap View Apple ID. You might need to authenticate your Apple ID
    • Tap Subscriptions
    • Tap the subscription that you want to manage
    • Use the options to manage your subscription

    Android:

    • Launch the Google Play Store app
    • Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you'd like to cancel
    • Alternatively, tap Menu -> My Apps -> Tap the app of the subscription you'd like to cancel -> Tap the app's details page
    • Tap “Cancel” and “Yes” to confirm the cancellation
    • Now, the status of this Subscription will be changed from Subscribed to Cancelled
  • Why do I see a subscription charge even though I only signed up for the free trial?

    You could see a payment authorization from Google Play or iTunes up to 72 hours before your current subscription or free trial expires. You won't be charged until the actual renewal date. You can also cancel your subscription before it expires. If you feel that there has been an unauthorized charge, please contact our support team via help@onjoyride.com so they can assist you!

Friends

  • How do I add friends on Joyride?

    Granting us access to your contacts makes it a breeze to connect with your friends! We’ll find anyone you know that already has Joyride and add them to your home screen, and we’ll also make it so you can invite any friends who do not have Joyride yet with a quick tap. You can also use the search bar at the top of the home screen to track down your friends via their Joyride username.

  • How do I remove friends from my contacts list?

    Simply scroll down to the ‘Friends’ section of the home screen, find the contact you’d like to remove, tap on their profile GIF, and select ‘Unfriend’ from the pop-up.

  • Why do you need video and mic permissions?

    Certain experiences on Joyride are centered around video calls with friends. We only ask for camera and mic permissions so that you can participate in things like group video chat, and team play during shows. Your video is never shown outside of your private group chat, and can be turned off at any time by entering into Ghost Mode.

  • What can I do in video chat with friends?

    • Team up! Recruit up to 3 friends to compete in Shows as a team.
    • Hang out! Get together with up to 8 friends and catch up over video chat.
    • Play games! Can’t get enough of our Shows? Call up your friends and keep the party going with one of our video-chat games.
  • How do I join a team or invite my friends to join my team in a show?

    • When your friends are active in a show and not 'Ghosted', they will appear with a 'Join' button under their profile GIFs in the social menu inside a show. You can tap on 'Join' to initiate a video call with any of your online friends and get ready to put your heads together to win some money!
    • When your friends are offline, they appear with an 'Add' button under their profile GIFs in the social menu inside a show. You can tap on 'Add' to request them to join your team via a notification. Inviting more friends will increase your chances of playing our shows as a team!
  • Can I join a team in the middle of a show?

    • In most of our games, you certainly can! Your friends' help is only a tap away at any point during a show.
    • In Trivia Crush only, you have to join a team before the show starts - you answer each question as a team, so you should start the game as a team!
    • The winning prize amount will be awarded individually to team members who win the show.
  • Is my contact, video and audio data safe with Joyride?

    We at Joyride are committed to protecting your data and privacy. Rest assured that we DO NOT record any video or audio conversations that you have with your friends inside the app - your contacts, mic and camera permissions are completely private and secure! Granting these permissions simply helps us provide you with a superior experience, by unlocking features that can help you win more and have even more fun with friends!

Tech/Account Issues

  • What can I do to minimize lag and freezing?

    • Joyride’s live games are best enjoyed while stationary, fully charged, connected to strong wifi, and on the latest app version. We suggest checking your wifi connection, battery power, and app version prior to playing and connecting/charging/updating as needed prior to joining a show!
    • If you’d like to compete throughout an entire gameshow, we recommend that you do not leave the app or game room while the show is still live. This may result in a disconnection and a premature elimination.
    • If the host’s video feed freezes during the show, we will attempt to reconnect until we are successful in doing so. Leaving the game room or closing the app will not help to fix this problem and may result in you being eliminated. In the event of a video freeze, you will still be able to input answers while we attempt to reconnect, although we certainly understand that it’s not nearly as fun!
  • I got banned…

    If your account is suspended, our team has detected a violation of our Community Guidelines or Contest rules. Example infractions include:

    • Key fraud
    • Multiple accounts
    • Inappropriate behavior in chat
    • Scaled collusion to impact show outcome through answer sharing or manipulation
    • Bot use

    Please keep in mind that common sense should always prevail; a behavior that violates guidelines in spirit can still be grounds for suspension.

    At Joyride, we’re committed to building a destination for all our players - old and new, serious and casual. We don’t tolerate behavior that unbalances the community due to abusive personal conduct or manipulative gameplay.

    Please be aware that a suspension does not happen lightly and is typically not rolled back. If you feel there’s been an error, please feel free to send us information and we will forward to the relevant team. Please note that you will only hear from us if there is a change and otherwise should not expect to get any further updates.

  • I got muted…

    Our moderators join each and every show to keep the community safe and positive for everyone. Moderators will mute chatters who violate our chat community standards. The most common reasons for muting are:

    • Spamming
    • Use of profanity or mentions of explicit subject matter
    • Solicitation or sharing of personal information (such as phone numbers or email address)
    • Repeated rude or abrasive behavior
    • Excessive negativity
    • Aggression towards other players or the host

Still have questions?

  • Our support team is eager to help! You can get in touch with them via email: help@onjoyride.com